We focus on IT Services for the Pharmaceutical & Life Sciences Industry
A Step-By-Step Roadmap To Success
One-Stop Technology & Infrastructure Management Company
We create, manage, support IT Departments for our customers. Unlike traditional Managed Service Providers, we align our commitments to the business objectives of our customers. vCIOs and Consultants provide similar services, but they do not execute the technology strategies. We provide you with a full-service IT Department, at a fraction of the cost of owning one, headache-free.
Strategic IT Planning
Align business objectives to IT initiatives & investments
Technology Compliance
Be compliant with all your IT infrastructure, systems and processes
IT Department Outsourcing
Your worry-free IT department and scale with you as you grow
Network Administration
Complete network & security management, across locations, devices
Infrastructure Management
On-premise, cloud and hybrid-cloud infrastructure management
End User “Live” Support
Phone, email, chat and onsite support. We respond in minutes, not hours or days
Device Management
Remote monitoring of all devices, security updates, productive software upgrades
Disaster Recovery & Business Continuity
24X7 uptime, 365 days of the year
IT Procurement
Vendor Management, Procurement of all technology resources
Project Management
We take 100% accountability for on-time, on-budget and at scope for all technology projects
Issue Resolution
Premium IT support for resolving critical issues of severity level 1 and 2
Training
Overcome technology-resistance and increase IT investment ROI through our friendly & comprehensive training services
Server Application Support
Gain strategic value and measurable ROI with highly available, optimally performing server applications
Server Peripheral Support
Take the hassle out of utilizing and managing server peripherals for your staff
Internal Data Cabling Support
Experience always-on connectivity and future-proof your business with structured cabling infrastructure
Protocol Analysis Support
Ensure optimal bandwidth utilization, faster troubleshooting, and proactive threat identification and mitigation
Communications Support
Maintain uninterrupted communications, data confidentiality, and HIPAA compliance with expert communications support
Email & Internet Support
Scheduled and ad-hoc support for internet connectivity and hosted business email solutions
Leave Technology To Us
Worry-Free IT Department
Thinks it’s too expensive to have access to a full team of proactive IT professionals who will treat you and your users with respect? Try us.
count on us
The ROI Experts
Cutting-edge technology is one of the primary drivers of business ROI. We align our agreements with your Key business drivers.
try, try again
Best Practices
15+ years of practice, 50+ loyal customers, 100s of employee, consultants, 1000s of hours of training & experience, ensure that we bring industry best-practices to all our customers, so they do not have to invest time, money and resources to learn & experiment with IT.
We Have Great Answers
Ask Us Anything
We start with a free consultation to learn about your business. We use industry standard frameworks to map out your business environment (markets, customers, suppliers, employees, partners, competition, marketing channels, sales, research & development, manufacturing, operations, financials, regulatory & compliance systems). Based on that we assess your current technology and use our best practices to build out your technology needs and roadmap. Finally, we present you with a proposal. Our contracts are monthly retainers. We work with you to build a long-term relationship. So, if we are a good fit for each other, we always make it work within your constraints.
Managed Service Providers treat your business as “nodes”. Each device, server, endpoint to the internet is a node and they ensure each node is running optimally at all times. While that is a popular IT Services mode, we do not believe that is the best ROI of technology spent. Technology has a prime seat at Board Rooms and is no longer a server-room entity. As such we focus on aligning our solutions & contracts with your business drivers.
While we believe every business needs all the services we provide – an end-to-end IT and Infrastructure Management, we do not expect you to pay for services you do not use. As such we build our service agreements after we both understand the risks, cost of ownerships and expected returns.
During the initial discovery we build out a technology roadmap. The roadmap has implementation plans, costs, schedules, quality & risk management. When we start our first order of business is to ensure you are up and running 24x7x365. We then go step by step to bring you up to industry best practices, 100% compliant and under our “worry-free” IT services.
The short answer is “NO”. If you compare the total cost of ownership of technology – contract costs, cost of downtime, cost of risk, cost of being non-compliant, cost of lost productivity because of non-responsive IT resources – our value-add is excellent. If we are not fit for each other, we know that during our discovery, and we are not shy to tell you that and point you to other providers that might be a better fit.
Our 15+ years of experience and investment in tools have allowed us to support you remotely, thereby saving time, money, resources which we always pass back to our customers. If on-site visit is required, we always come out to you.
All our tools, systems, process are compliant with your industry. We support public listed pharmaceutical companies and we have passed audits with them.
