With instant access to “live” help desk support, technical issues will not stand in the way of productivity
Learn About Our End User "Live" Support
What It Entails
Hiring enough help desk support personnel to address end-user issues without delay can be costly for pharmaceutical companies already shackled by stringent IT budgets. iSectra’s around-the-clock end-user “live” support service allows your staff to escalate their every day, technical problems to trained professionals right away through chat, phone, and email.
iSectra’s customer-centric, live support desk is always available to listen, understand and resolve IT problems facing end-user workstations and peripherals. Our staff is trained to prioritize your well-being and will talk to you politely under all circumstances.
Our technical support engineers can remotely access your organization’s workstations to promptly resolve issues without wasting precious time and resources that employees can otherwise spend on getting their jobs done.
"Live" Support as it Should be
24x7 "Live" Support
Our live support and help-desk services include:
Support tasks such as password reset, connectivity issues, VPN access, etc.
PC and end-user device maintenance and support
Basic support for peripheral devices such as phones, printers, scanners, etc.
Anti-malware and anti-virus solutions
Third-party software and OS issues at the endpoint level