Question 1

How do you price your services?

Accepted Answer

We start with a free consultation to understand your business, your risk and what you actually need. Then we scope a monthly retainer. Managed IT for a company of about ten employees starts around $2,000 a month; most companies with 15–50 employees invest $3,000–$8,000 depending on users, devices, servers and requirements. It's one number, every month, and you'll know what's in it. These figures apply to general business IT. Regulated environments — pharmaceutical, life sciences, and any operation carrying validation, audit or GxP obligations — carry substantial additional scope and are quoted separately. Any figure without a defined scope is an estimate, not a price.

Question 2

How is iSectra different from a typical MSP?

Accepted Answer

Traditional MSPs optimize nodes and make margin reselling vendor products. We don't take vendor rebates or margin incentives that shape what we recommend. Hardware and third-party costs are passed through at cost. We align technology to business outcomes — roadmap, compliance, uptime, security and total cost of ownership — and that changes what gets recommended to you.

Question 3

What if we don't need all your services?

Accepted Answer

We scope to your needs and your risk. You don't pay for what you don't use.

Question 4

How do you onboard customers?

Accepted Answer

We execute a roadmap with implementation plans, quality control and risk management. Step one is 24×7 stability. From there we lift you to best practice and full compliance. Most companies are fully onboarded in two to four weeks.

Question 5

Are you more expensive than our current IT vendor?

Accepted Answer

Compare the whole number, not the invoice. Once you count downtime, risk exposure, compliance gaps and slow response, our total cost of ownership is typically lower than an internal team or a conventional MSP.

Question 6

Can you support us remotely?

Accepted Answer

Yes. We're built remote-first and support all 50 states, with on-site capability where it's needed.

Question 7

Are you compliant?

Accepted Answer

We build and administer systems designed to meet HIPAA, SOX, CMMC, NIST, SOC 2 and similar frameworks, and we support our clients through their audits — two decades of it in regulated industries. Those frameworks describe the standards we work within, not certifications held by iSectra.

Question 8

Do you offer a free trial?

Accepted Answer

Yes. A free first month, no obligation, so you can judge the service rather than the sales pitch.

Question 9

What are the contract and termination terms?

Accepted Answer

Agreements are monthly retainers. We offer month-to-month as well as discounted annual terms, and renewal and cancellation terms are stated plainly in the agreement — we walk you through them before you sign, including how renewal works.

Question 10

How hard is it to switch from our current IT company?

Accepted Answer

Easier than most people fear. We document your environment, take over monitoring and support, and manage the handoff with your outgoing provider. The work happens around your schedule, not during it.

Question 11

Is our data safe with you?

Accepted Answer

Access is least-privilege and logged. Backups are encrypted and replicated offsite. Our engineers are US-based employees, not contractors, and we never outsource support.

Question 12

Do you support remote and hybrid employees?

Accepted Answer

Yes, wherever they work — office, home or on the road — with the same response times.

Question 13

What if we have a question that isn't here?

Accepted Answer

Call (845) 563-0346 or email info@isectra.com. We respond within 24 hours.

Your questions, answered.

What you get when you work with us

Senior engineers only

Transparent agreements

Built for compliance

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