iSectra — Believe IT
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Enterprise-Grade IT for Pharma and Growing Businesses

For twenty years, iSectra has been the technology backbone for pharmaceutical innovators and 15-to-50-employee businesses across the United States. Not a vendor. Your IT department.

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  • Since 2006
  • Under 15-min average response
  • 24×7×365 coverage
  • All 50 states

Trusted by pharmaceutical innovators and growing businesses nationwide.

  • Serving all 50 U.S. states
  • Microsoft Partner
  • 24/7 U.S.-based support
HIPAAISO 9001ISO 27001SOC 2SOX

We build and administer systems designed to meet these requirements, and we support our clients through their audits. These marks refer to the frameworks we work within, not to certifications held by iSectra.

The Argument

The IT industry has been selling you the wrong thing.

Most IT providers make their money on what they can sell you. Licenses, appliances, tools, renewals — each one marked up, each one another thing you didn't ask for. So they optimize what's easy to bill: nodes, devices, tickets closed.

We don't take vendor rebates or margin incentives that shape what we recommend. Hardware and third-party costs are passed through at cost. We make our money one way — a flat monthly fee for being your IT department. That changes everything about what we recommend.

“I wanted every client to feel as if I was part of their team — that I was literally one of their employees, and they could call on me at any time. A virtual IT department.”
— Damian Colarte, Founder & CEO

Proof point

When the global CrowdStrike outage grounded flights and shut down hospitals, not one iSectra customer was affected. Not because we got lucky. Because we had never pushed that product on anyone.

What you get

Technology should empower your business, not hold it hostage.

Whether you're a biotech scaling toward an exit or a 30-person firm that needs reliable IT without building a department, you get all four of these — not a menu to choose from.

Day-to-day operations covered

Monitoring, patching, help desk, onboarding, offboarding. Handled before you notice.

Strategic oversight

Architecture, roadmap, licensing, vendor management and budget planning, aligned to where your business is going.

Compliance and security built in

Not bolted on afterward. Designed into the environment from day one, and defended during your audits.

Predictable cost

One transparent monthly retainer. We don't take vendor rebates or margin incentives that shape what we recommend. Hardware and third-party costs are passed through at cost. No surprise invoices, no line items you can't explain to your CFO.

We don't just manage your technology. We take responsibility for it.

The process

How we take over your IT

Your involvement can be none, minimal, or as much as you want it to be.

01

Initiate

Technology landscape analysis. Systems in use, industry software, vendor relationships, regulatory and audit obligations.

02

Strategize

We sit with your leadership and learn the business drivers behind the technology: near-term pressures, long-term goals.

03

Blueprint

Gap analysis against best practice, delivered as a written IT report and roadmap. This is yours whether or not you hire us.

04

Contract

A clear monthly retainer with defined objectives and service levels. No geek-speak, no buried terms.

05

Transition

We take over operations and execute the roadmap. Migrations, upgrades, monitoring — with the disruption engineered out.

06

Integrate

We become your IT department. Boardroom to server room to cloud, one accountable team.

07

Measure

Dashboards, monthly reporting and quarterly business reviews. Your IT keeps evolving with your business.

Meet the team behind your technology

We want to be the technology team behind your business.

Three short videos from the people accountable for your account. No demo, no pitch — just what we believe a technology company should do for a business.

Damian Colarte

Founder & Chief Executive Officer

“We want to be the technology team behind your business — not just the company you call when something breaks.”
  • Why we built iSectra
  • What a technology partner should actually do
  • Why this matters now

Over more than twenty years and hundreds of businesses, Damian has watched technology go from something that supports a business to something that decides whether it succeeds. People, computers, Microsoft 365, phones, networks, cybersecurity, cloud, data — and now AI. No owner wants to manage ten vendors to hold that together. In this video he explains why small and mid-sized businesses deserve the same quality of technology thinking that large organizations buy, and why iSectra exists to give it to them.

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Read the transcript

Transcript — Introducing iSectra — Damian Colarte

Hi there. My name is Damian Colarte, and I am the CEO and founder of iSectra. In this video I want to take a couple of minutes to show you why we built iSectra — but more importantly, what we believe a technology company should actually do for your business.

For more than 20 years, our team has worked with hundreds of businesses across the United States. During that time, technology has gone from being something that supported a business to something that can determine whether or not your business actually succeeds.

As you know, today everything is connected. Your people, your computers, Microsoft 365, your phones, your network, your cybersecurity, your cloud systems, your data, and of course, increasingly, AI. But most businesses don't want to manage ten different technology vendors — and they shouldn't have to.

That is what iSectra is about. We want to be the technology team behind your business, not just the company that you call when something breaks. We help you decide what technology you need, implement it, secure it, manage it, support your employees, and continuously look for ways to take technology and make your business even better.

And the team behind iSectra is what makes this all possible. We have people who have spent decades working across IT infrastructure, cybersecurity, communications, cloud systems, Microsoft technologies, compliance, and business applications and operations. We've supported everything from growing small businesses to sophisticated organizations with demanding security and compliance requirements.

I believe that what we're building is especially important right now. As I said before, AI is changing business faster than anything we've ever seen. Cybersecurity threats are becoming more sophisticated. Technology is becoming more powerful, but also more complicated. Small and mid-sized businesses shouldn't be left behind. They deserve access to the same level of technology and the same experts that serve much larger organizations.

That's why iSectra exists. We're not here just to manage your IT — we're here to help you build a better business.

I'm Damian Colarte, and welcome to iSectra.

Santiago Aristizabal

President & Chief Operating Officer

“When you work with us, you're not simply hiring an IT support company. You're gaining a technology team.”
  • Delivering what we promise
  • A culture of accountability
  • Technology is about people

Santiago's job is making sure iSectra delivers what it sells. Most owners don't want to spend their day thinking about IT, cybersecurity, Microsoft 365, phones, backups or compliance — they want those things to work, and when they don't, they want someone who knows their business, takes ownership and follows through. He talks about the team he's built, why accountability matters as much as experience, and why technology is ultimately about people being able to do their jobs.

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Read the transcript

Transcript — Meet Santiago — Santiago Aristizabal

Hi, I'm Santiago, President and Chief Operating Officer of iSectra. My responsibility is pretty simple: make sure we deliver on what we promise.

Technology is critical to almost every business today. But most business owners don't want to spend their day thinking about IT, cybersecurity, Microsoft 365, phones, networks, backups, compliance — or the dozens of other systems their people depend on. They want those things to work.

And when something doesn't work, they want someone who knows their business, understands the problem, takes ownership of it, and gets it resolved. That's the kind of company we're building at iSectra.

When you work with us, you're not simply hiring an IT support company. You're gaining a technology team.

We learn your business. We understand your people, your systems, your risks, and where you're trying to go. Then we take responsibility for managing the technology behind it.

That means supporting your employees every day. It means keeping your systems secure and reliable. It means planning ahead instead of constantly reacting to problems. And increasingly, it means helping you understand where AI, automation and new technologies can actually improve your business — and where they can't.

One of the things I'm most proud of is the team we've assembled. There is tremendous experience here, but just as importantly, there is a culture of accountability. We care about solving the problem, communicating with the customer, and following through.

Because ultimately, technology isn't really about computers. It's about people being able to do their jobs, businesses being able to operate, and owners being able to focus on growing their companies. That's what we want to make possible at iSectra.

I'm Santiago. And on behalf of our entire team, we look forward to earning the opportunity to become your technology partner.

Roni Banerjee

Chief Investment Officer

“IT isn't a server room at the back of the building anymore. Every business owner has IT in their hands, all day, every day.”
  • How IT changed
  • Are you protected?
  • Is your business ready for AI?

Roni leads investments, finance, and mergers and acquisitions at iSectra, and has evaluated hundreds of IT companies over the past five years. Three decades of running companies, building software, consulting and working in marketing technology have given him a clear view of how IT has changed — from a PC in a back office to data centers his teams have built themselves. His question for owners is simple: if your technology partner isn't talking to you about AI, about your exposure, about what's coming next, why not?

Connect on LinkedIn
Read the transcript

Transcript — Introducing iSectra — Roni Banerjee

Hi, my name is Roni Banerjee and I'm the Chief Investment Officer of iSectra. My responsibilities are investments, finance, and mergers and acquisitions.

Over the last five years I've looked at hundreds of IT companies in an effort to acquire them. And I've had the good fortune of seeing what the world of IT has done to businesses over the last close to three decades — having run my own company, having worked with software, having worked as a consultant, and having worked in marketing technology for many businesses across industries.

Today the world of IT is very different than what it was. It's no longer a server room stuck at the back of a building, or some developers talking nerd talk. Every business owner today has IT in their hands. Whether we're on our phones or on our laptops, whether we know it or not, IT is with us at all times — even when we're sleeping.

So as a technology partner, we're constantly talking to businesses and trying to understand how they're using IT. Are they protected from the threats that come with it? In a world of AI, where things are changing rapidly, is your business ready to embrace what's coming tomorrow?

If your technology partner isn't talking to you about this, or you're not sure what's happening in the world of IT, give us a call. Talk to us. We've had decades of experience. We've seen IT evolve from a small PC all the way to large data centers, which we've implemented ourselves. We operate across 50 states. We've been in business for more than two decades. We're a Microsoft Partner. And we work with heavily regulated industries — pharmaceuticals, military, life sciences.

Give us a call. Talk to us. My name is Roni Banerjee, and I look forward to having a dialogue with you. Thank you.

Two decades in business. Microsoft Partner. Deep experience in heavily regulated industries — pharmaceuticals and life sciences.

The team / capability

Senior engineers. Every call. Every time.

Everyone at iSectra is a Level 3 engineer. Our executives are hands-on technologists, not managers who used to be. We hire engineers with three or more years of experience and real certifications — there is no Tier 1 queue to get through before someone competent picks up.

We're available nights, weekends and holidays. Phone, email, text, remote, and on site when it matters. We never outsource support. Every engineer who touches your environment works for us, in the United States.

  • Level 3 engineers across the team
  • Hands-on executives
  • On-site capability nationwide
  • No outsourcing, ever
Data center infrastructure

Our data center

Jacksonville, Florida

Our equipment, our infrastructure, in a purpose-built colocation facility with redundant power and cooling.

Photo: Domaintechnik on Unsplash

Free IT Risk Assessment

How exposed is your business right now?

Twelve questions, four minutes, no sales call required. You'll get a scored report on where your technology, security and compliance posture actually stands — and what to fix first.

Testimonials

What our clients say

“I couldn't be more grateful for the exceptional IT services partner we collaborated with on our journey to IPO. The team at iSectra demonstrated an exceptional level of professionalism, expertise, and skill that ensured we achieved the necessary compliance for our IPO. Their personalized, hands-on approach allowed us to navigate the complex world of regulatory requirements with ease.”
Catherine J. Pearce, MBA, DHScBiotech/Pharmaceutical Professional, CinCor Pharma
FAQ

The questions buyers actually ask.

Plain answers, no jargon. If yours isn't here, we'll answer it directly.

Don't see your question? Email info@isectra.com and we'll answer it directly.

Ready to stop managing your IT company?

Book a no-obligation conversation with a senior engineer. You'll get a customized plan within 48 hours — and a free first month to see whether we're right.

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