Managed IT Services
A complete IT department for less than the cost of one full-time hire. Enterprise-grade management, security and support, engineered for pharmaceutical companies and growing businesses.
- 24/7 proactive monitoring and maintenance
- Unlimited help desk support included
- Strategic IT planning and budget forecasting
Not sure where you stand? Take the four-minute IT Risk Assessment — scored on screen, no sales call.
What's included
Every part of running your IT day to day, handled by one accountable team.
24/7 monitoring
Continuous monitoring of systems, networks and applications. We find and fix most issues before anyone in your office notices.
Unlimited support
Unlimited help desk for every employee. Phone, email, chat and remote, averaging under fifteen minutes to first response.
Strategic planning
Regular technology assessments and planning sessions that tie IT decisions to business goals and growth plans.
Security management
Firewalls, endpoint protection, patch management and security awareness training, managed as one program.
Backup and recovery
Automated daily backups with offsite replication, plus disaster recovery planning that gets tested rather than filed.
Vendor management
We own your technology vendors and renewals: negotiating rates, chasing support cases, ending procurement headaches.
How it works
A clear path from first conversation to steady-state management.
Free assessment
A full review of your current environment, security posture and business needs, including stakeholder interviews and documentation of your stack.
Custom solution design
A tailored management plan with transparent pricing. You see exactly what's included and what changes.
Seamless onboarding
We deploy monitoring, document your systems, integrate with your workflows and brief your team. Most companies are fully onboarded in two to four weeks.
Proactive management
Continuous monitoring, regular maintenance, security patching and unlimited support. You go back to running the business.
Ongoing optimization
Monthly reports and quarterly business reviews to keep optimizing, plan for growth and stay ahead of risk.
Built for your industry
Two audiences, one standard of execution.
Pharmaceutical Companies
We understand pharma's requirements: HIPAA, FDA 21 CFR Part 11 validation, secure data handling and quality system integration.
- HIPAA-aligned infrastructure
- Validated systems documentation
- Audit-ready processes
Growing Businesses (15–50 Employees)
For companies that have outgrown basic IT but don't need enterprise complexity.
- Scalable infrastructure
- Growth-focused planning
- Budget-predictable pricing
Transparent pricing
Managed IT Services for a company of roughly 10 employees starts at $2,000/month.
Pricing scales with users, devices, servers and specific requirements. Most companies with 15–50 employees invest $3,000–$8,000 per month for comprehensive managed IT.
These figures apply to general business IT. Regulated environments — pharmaceutical, life sciences, and any operation carrying validation, audit or GxP obligations — carry substantial additional scope and are quoted separately. Any figure without a defined scope is an estimate, not a price.
No credit card required. Free 30-day trial available.
Included in the retainer
- 24/7 monitoring and maintenance
- Unlimited help desk (<15 min response)
- Strategic IT planning and vCIO services
- Cybersecurity and compliance management
- Daily backups and disaster recovery
- Vendor and contract management
- Software and hardware lifecycle management
- Monthly reporting and quarterly business reviews
- Employee onboarding and offboarding
- On-site support in the Jacksonville area
Managed IT, answered
The questions buyers ask most. If yours isn't here, we'll answer it directly.
Don't see your question? Email info@isectra.com and we'll answer it directly.
All-inclusive. No surprises.
One monthly retainer covers every service below. No à la carte, no surprise invoices, no line items to decode.
- Managed IT services
- Cloud & Microsoft 365
- Cybersecurity & data protection
- Projects, infrastructure & office moves
- Help desk & end-user support