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IT Support
35
years of IT Support & Excellence
1000
plus customers served across USA
400000
tickets recorded & solved
iSectra’s Services are all-inclusive. We do not cherry-pick our services and upcharge our customers for certain services and products like other IT Companies and Managed Service Providers. We are your IT Department, and we provide you with each and every service listed in our service pages. In this page you will find information about the different services we provide as part of our one-bundled monthly offering.
365x24x7 Monitoring of all your business devices
[Included in our monthly service]
- iSectra's 365x24x7 monitoring solution is powered by Tactical RMM, the industry-standard remote monitoring and management solution.
- We prioritize the critical importance of maintaining smooth operation for your business devices.
- We monitor all your business devices around the clock for optimal performance and reliability.
- Devices covered include servers, workstations, laptops, cell phones, and network devices.
- Our advanced monitoring tools analyze device health and performance continuously.
- Potential issues are detected and addressed before they escalate into major problems.
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Real-time monitoring of all
your devices using Tactical RMM
your devices using Tactical RMM
Microsoft Office 365 implementation & administration
[Included in our monthly service]
- We implement, administer, monitor, and maintain your entire Microsoft 365 suite of tools and products.
- 99% of companies utilize only about 10% of the services and products available in their paid licenses and pay other services including their IT companies.
- From productivity tools like Microsoft Teams and SharePoint to advanced security features like Azure Active Directory and Microsoft Defender, we optimize every aspect of the suite.
- We support all your employees while they the Microsoft 365 suite of applications.
24x7, Round the Clock, IT helpdesk & support
[Included in our monthly service]
- We do comprehensive tracking and management of all IT assets, leveraging industry-leading tools like Microsoft Teams and SharePoint for efficient asset management.
- We ensure compliance with software licensing agreements and regulatory requirements, with the assistance of Microsoft Compliance Manager for regulatory compliance.
- We manage end to end procurement of hardware equipment from leading vendors, including servers, desktops, laptops, networking devices, and peripherals, to meet specific business needs.
- iSectra does hardware support and maintenance services, including troubleshooting, repair, and replacement of faulty hardware components, backed by Microsoft Defender for enhanced security.
- iSectra manages the entire lifecycle of IT assets, from procurement and deployment to retirement and disposal, to maximize ROI and minimize total cost of ownership, with the aid of Microsoft tools for streamlined processes and workflows.
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April 2024 overall Service Levels
of iSectra across 300+ customers
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One of our several Cloud Backup Solutions: Comet
All your Devices & Data backup
[Included in our monthly service]
- iSectra backs up all your business data - everything from simple file sync and sharing, to full image level backups with redundant backups off site.
- We use Comet, the most reliable software today, for backups.
- Servers, workstations, laptops, mobile devices, printer configs, software, routers, firewalls – any business configuration – is backed up
- We routinely checkup our restores to ensure businesses can be up and running asap in the event of a disaster.
- We provide mobile work environments with full redundancy and data restores during natural disasters to keep businesses running.
- For companies that do not want to use cloud backups, we have our data centers in Jacksonville, FL with 100% redundancy.
Cybersecurity
[Included in our monthly service]
- iSectra leverages Microsoft Defender, the leading cybersecurity solution, to safeguard your business against emerging threats.
- Our comprehensive approach to cybersecurity includes the deployment of Microsoft Defender across your network, endpoints, and cloud environments.
- With Microsoft Defender's advanced threat protection capabilities, we can detect and mitigate cyber threats in real-time, keeping your data and systems secure.
- From malware detection to ransomware prevention, Microsoft Defender offers robust protection against a wide range of cyber-attacks.
- iSectra's expert team monitors and manages Microsoft Defender to ensure that your business remains protected around the clock.
One of several Cybersecurity Tools
that we use: Microsoft Defender
Data Cabling Solution for one of our Customers
Data cabling
[Included in our monthly service]
- iSectra excels in providing industry-standard, safe, and secure data cabling solutions for server rooms and office-wide networks.
- Our expert team ensures that all data cabling installations are conducted with precision and attention to detail, resulting in a clean and organized infrastructure.
- Using top-of-the-line cabling materials and equipment, we create redundant and reliable connections to support your business operations.
- Whether it's CAT6, fiber optic, or coaxial cabling, we adhere to industry best practices to ensure optimal performance and durability.
- With iSectra's data cabling services, you can trust that your server room and office-wide network are equipped with the highest quality infrastructure to support your IT needs.
Completely Managed Voice Over IP Phone System
[Included in our monthly service]
Some of the features of our hosted platform:
- Security -FULL encryption. Most other providers dont offer this.
- Desktop client – Allows for video calls, presence, chat, and faxing
- Web based service – You can get voicemails and faxes from the web
- Features – Full auto attendant, conference bridges, call queues, reporting, paging, call parking and more
- Video calling – Allows video calls with video phones or desktop client.
- Different – Unlike big name VOIP providers, we monitor the latency and jitter between our network and yours. This allows us to prevent call quality issues and quickly resolve them if they do happen
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End-to-end Managed Phone System
⭐ ⭐ ⭐ ⭐ ⭐
“iSectra has been the best IT Service firm that my company has ever used. Their prompt and courteous staff is a pleasure to deal with and their computer knowledge is second to none. I have referred iSectra to other companies and they have also been extremely happy with their service.”