We focus on IT Services for the Pharmaceutical & Life Sciences Industry
Premium IT support for resolving critical issues of severity level 1 and 2
Learn About How We Handle Critical Issues
What It Entails
A critical issue is the one that prevents the execution of day-to-day business operations and has no reasonable workaround. It could be a problem with any hardware or software component for the network that:
(i) Denies system-wide access to servers and devices—such as users being unable to access the internet or devices like network printers
(ii) Causes or seriously threatens the loss of valuable data
(iii) Causes prolonged network downtime.
Our Objective
Industry Best-Practices for you
Critical Issue Resolution Strategy
- Assigning dedicated resources for developing and implementing an immediate fix or a workaround
- Around-the-clock availability until critical operations resume
- Performing root cause analysis
- Addressing the actual problem and performing configuration changes, installing software patches, or acquiring new hardware as required
- Tracking and documenting problem trends to reduce the frequency of critical issues and improve service levels
We Solve Real Problems
what can we do for you?
Training
Overcome technology-resistance and increase IT investment ROI through our friendly & comprehensive training services
Server Application Support
Gain strategic value and measurable ROI with highly available, optimally performing server applications
Server Peripheral Support
Take the hassle out of utilizing and managing server peripherals for your staff
